Privacy Policy

1. Who we are

Qentra AI ("Qentra", "we", "us") provides an AI phone assistant and customer communication platform for businesses. We are based in Doha, Qatar. For any privacy question, contact us at [email protected].

2. Information we collect

Information you give us: your name, work email, company, phone number, website and preferred language when you request a demo, sign up, or contact us.

Account and billing information: account login details, plan, invoices and payment status. Card details are handled by our payment processor and are not stored by Qentra.

Call and message data processed for our customers: when a business uses Qentra, we process calls, call recordings, transcripts, summaries, messages, appointment details and caller contact details on that business's behalf.

Usage and device data: pages visited, features used, browser type, IP address and approximate location, collected through cookies and similar technologies.

3. How we use information

To provide, operate and support the service, including answering, routing and summarizing calls and booking appointments.

To respond to demo requests and enquiries, and to send service updates and, where permitted, marketing messages you can opt out of at any time.

To bill customers, prevent fraud and abuse, keep the service secure, and meet legal obligations.

To improve the service. We do not sell personal information.

4. Our role for customer call data

For calls and messages handled for a business, that business is the controller of the data and Qentra acts as its processor. We process that data only on the business's instructions. Callers who want to access or delete their data should contact the business they called; we will support the business in responding.

Businesses using Qentra are responsible for informing callers that calls may be answered by an AI assistant and may be recorded, and for obtaining any consent required in their jurisdiction.

5. Sharing

We share information with service providers that help us run Qentra, such as cloud hosting, telephony and messaging carriers, AI and speech-processing providers, CRM and email delivery platforms, and payment processors. They may only use the information to provide services to us.

We may also disclose information when required by law, to protect our rights or the safety of others, or as part of a merger, acquisition or sale of assets.

6. International transfers

Our providers may process information outside Qatar. Where we transfer personal information internationally, we take steps to protect it in line with applicable law, including Qatar's Personal Data Privacy Protection Law (Law No. 13 of 2016).

7. Retention

We keep personal information for as long as needed to provide the service and meet legal, accounting and reporting requirements. Customers can set or request deletion of call recordings and transcripts. Demo request data is kept for up to 24 months unless you ask us to delete it sooner.

8. Security

We use technical and organizational measures such as encryption in transit, access controls and monitoring to protect information. No system is completely secure, and we will notify affected parties of a breach where the law requires.

9. Your rights

Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal information, to object to processing, and to withdraw consent. To exercise these rights, email [email protected]. We may need to verify your identity first.

10. Cookies

We use essential cookies to run the site and, where permitted, analytics cookies to understand how it is used. You can control cookies through your browser settings.

11. Children

Qentra is a business service and is not directed at children under 18.

12. Changes

We may update this policy. We will post the new version on this page and change the date above. Material changes will be communicated to customers in advance.

13. Contact

Qentra AI, The Pearl, Doha, Qatar. Email: [email protected].