Terms of Service

1. Agreement

These Terms of Service govern your access to and use of the Qentra AI website, AI phone assistant and platform (the "Service"), provided by Qentra AI, Doha, Qatar. By creating an account, signing an order or using the Service, you agree to these Terms on behalf of yourself and the business you represent.

2. The Service

Qentra provides AI-powered call answering, appointment booking, call routing, call summaries, CRM, messaging and related tools. Features depend on your plan and may change over time. We may add, modify or retire features with reasonable notice.

3. Accounts

You must provide accurate information, keep your login credentials secure, and are responsible for all activity under your account and for your users. Notify us promptly of any unauthorized use.

4. Plans, billing and renewals

Subscriptions are billed in advance on a monthly or annual basis and renew automatically until cancelled. Usage-based charges such as call minutes, phone numbers, SMS, WhatsApp, email and AI usage are billed according to your plan or wallet balance.

Fees are exclusive of taxes unless stated otherwise. Unpaid amounts may lead to suspension of the Service. Except where required by law, fees already paid are non-refundable.

You may cancel at any time; cancellation takes effect at the end of the current billing period.

5. Your responsibilities

You are responsible for how you configure and use Qentra, including the information your assistant gives callers.

You must tell callers, where required by law, that they are speaking with an AI assistant and that calls may be recorded, and obtain any consent required for recording, messaging and marketing in the jurisdictions where you operate.

You must comply with telecommunications, messaging, anti-spam, privacy and consumer protection laws, and with carrier and messaging platform rules, including sender registration requirements.

6. Acceptable use

You may not use the Service to send unsolicited or deceptive messages, make unlawful robocalls, impersonate others, harass anyone, infringe intellectual property, distribute malware, attempt to break or overload the Service, or for any unlawful purpose. We may suspend accounts that breach this section.

7. Data

You own your data. You grant us the rights needed to host, process and transmit it to provide the Service. Our handling of personal information is described in our Privacy Policy at qentra-ai.com/privacy. For call and message data, we act as your processor.

8. AI output

Qentra uses artificial intelligence, which can make mistakes, mishear callers or produce inaccurate responses. You should review important outputs, configure escalation to a person for sensitive matters, and not rely on the Service for emergency, medical, legal or financial decisions.

9. Third-party services

The Service relies on and may connect to third-party services such as telephony carriers, calendars, payment processors and messaging platforms. Their availability and terms are outside our control.

10. Intellectual property

Qentra and its licensors own the Service, software, branding and content, excluding your data. These Terms do not transfer any ownership. Feedback you share may be used to improve the Service.

11. Availability and support

We aim to keep the Service available and secure but do not guarantee uninterrupted or error-free operation. Planned maintenance will be announced where practical.

12. Disclaimers

To the extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, including merchantability, fitness for a particular purpose and non-infringement.

13. Limitation of liability

To the extent permitted by law, Qentra will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, bookings or data. Our total liability for any claim is limited to the fees you paid for the Service in the 12 months before the claim arose.

14. Indemnity

You will indemnify Qentra against claims arising from your data, your configuration of the Service, or your breach of these Terms or applicable law, including laws on call recording and messaging consent.

15. Suspension and termination

We may suspend or terminate access for non-payment, breach of these Terms, or to protect the Service or others. On termination you may request an export of your data within 30 days, after which it may be deleted.

16. Changes to these Terms

We may update these Terms. We will post the updated version here and, for material changes, notify customers in advance. Continued use after changes take effect means you accept them.

17. Governing law

These Terms are governed by the laws of the State of Qatar, and disputes will be subject to the exclusive jurisdiction of the courts of Doha, Qatar, unless otherwise agreed in a signed order.

18. Contact

Qentra AI, The Pearl, Doha, Qatar. Email: [email protected].